Privacy Policy

Last updated: August 1, 2026

This Privacy Policy explains how Luxerra (“Luxerra,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit [website URL], purchase our products, communicate with us, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Luxerra, we may collect the following categories of personal information:

Information You Provide

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Account information

  • Customer-support messages

  • Product reviews, photographs, and other content you submit

  • Marketing preferences

  • Any other information you choose to provide

Payment information is collected and processed by Shopify and our payment providers. We generally do not directly store your complete credit-card information.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address

  • Browser and device information

  • Device identifiers

  • Cookie identifiers

  • Pages viewed and links clicked

  • Products viewed or added to your cart

  • Referring website

  • Approximate location

  • Date, time, and duration of your visit

  • Website and advertisement interactions

Information From Third Parties

We may receive information from:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Marketing and advertising partners

  • Analytics providers

  • Social-media platforms

  • Fraud-prevention and security providers

  • Applications or services connected to our store

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Collect and confirm payments

  • Provide shipping and delivery updates

  • Manage returns, refunds, replacements, and cancellations

  • Respond to questions and customer-support requests

  • Maintain customer accounts

  • Detect and prevent fraud, abuse, and security incidents

  • Improve our website, products, services, and advertising

  • Personalize your shopping experience

  • Send marketing emails or text messages when permitted

  • Measure the effectiveness of advertisements

  • Display relevant advertising

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our policies and Terms of Service

  • Protect Luxerra, our customers, and others

3. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, software development kits, and similar technologies to operate our website, remember your preferences, analyze traffic, prevent fraud, and support advertising.

These technologies may collect information about your activity on our website and, in some cases, your activity across other websites or services.

You can control certain cookies through your browser settings and our cookie-consent tools. Disabling cookies may prevent parts of the website from functioning properly.

Where required by law, non-essential cookies will be used only after receiving your consent.

4. Advertising and Analytics

We may work with analytics and advertising partners, including platforms such as Meta and Google, to understand website activity, measure advertising performance, and display advertisements that may be relevant to you.

These partners may use cookies, pixels, and similar technologies to collect or receive information about your activity on our website and other online services.

We do not sell personal information for money. However, certain targeted-advertising activities may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws.

Where applicable, you may opt out by visiting [Your Privacy Choices or data-sharing opt-out page URL].

5. Email and Text Marketing

If you subscribe to marketing communications, we may send you product news, special offers, abandoned-cart reminders, and other promotional messages.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email. If we offer text-message marketing, you may opt out by replying STOP.

Opting out of marketing will not prevent us from sending necessary communications about your orders, transactions, or customer-service requests.

Message and data rates may apply to text messages. Consent to receive marketing messages is not a condition of purchase.

6. How We Disclose Personal Information

We may disclose personal information to service providers and other parties that assist us with:

  • Website hosting and ecommerce services

  • Payment processing

  • Order fulfillment and shipping

  • Customer support

  • Email and text-message delivery

  • Analytics

  • Advertising and marketing

  • Fraud detection and security

  • Data storage

  • Legal, accounting, and professional services

We may also disclose information:

  • To comply with applicable laws, court orders, subpoenas, or legal processes

  • To enforce our Terms of Service and other policies

  • To detect or investigate fraud, security threats, or illegal activity

  • To protect the rights, safety, and property of Luxerra, our customers, or others

  • As part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets

  • With your direction or consent

7. Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve its ecommerce services.

Your information may be processed by Shopify and its service providers in countries other than your country of residence. Shopify’s handling of personal information is governed by its own privacy policies and applicable agreements.

You can learn more through Shopify’s Privacy for Customers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Receive a portable copy of certain information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of targeted advertising

  • Opt out of the sale or sharing of personal information

  • Appeal the denial of a privacy request

  • Receive equal service without discrimination for exercising your privacy rights

These rights may be subject to legal limitations and exceptions.

To submit a request, email [support email] with the subject line “Privacy Request.” We may need to verify your identity before completing the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof of authorization and identity verification.

11. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, including the right to know, correct, delete, and obtain information about personal information collected, used, disclosed, sold, or shared.

California residents may also have the right to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information.

We do not sell personal information for monetary compensation. Our use of advertising and analytics partners may constitute “sharing” or a “sale” under California law.

To opt out, visit [Your Privacy Choices or data-sharing opt-out page URL] or email [support email].

We will not discriminate against you for exercising an applicable privacy right.

12. International Visitors

If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate.

Where required, we rely on appropriate legal grounds and safeguards when processing or transferring personal information.

13. Children’s Privacy

Our website and products are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and delete it where required.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy, security, or content practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

16. Contact Us

For questions about this Privacy Policy or to exercise a privacy right, contact us at:

Luxerra Customer Care
Email: [support email]
Business address: [complete business mailing address]
Website: [website URL]