Collection: Terms of Service

Effective date: August 1, 2026

These Terms of Service (“Terms”) govern your access to and use of the Luxerra website, products, and services. Throughout these Terms, “Luxerra,” “we,” “us,” and “our” refer to Luxerra. “You” refers to the customer, website visitor, or user.

By visiting our website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Online Store Terms

You must be at least the age of majority in your state or country of residence to use this website or place an order.

You may not use our products or services for any unlawful or unauthorized purpose. You must not transmit viruses, malicious code, or other materials that could harm our website or services.

2. Products and Product Information

We make reasonable efforts to display product descriptions, ingredients, colors, images, and other information accurately. However, colors and appearance may vary depending on your device, lighting, and product batch.

We reserve the right to modify, discontinue, limit, or change any product, price, offer, or promotion at any time without prior notice.

Our personal-care products are intended for external use only. Product information on this website is provided for general informational purposes and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Review the ingredient list before use. Discontinue use if irritation occurs. Consult a qualified healthcare professional if you have allergies, sensitive skin, a medical condition, or concerns about using a product.

3. Orders and Payments

By placing an order, you confirm that all billing, shipping, payment, and contact information you provide is accurate and complete.

We reserve the right to refuse, limit, or cancel any order, including orders that appear fraudulent, contain pricing errors, or violate these Terms. If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, and other fees will be shown during checkout.

4. Order Changes and Cancellations

Orders may be changed or canceled within 12 hours of purchase, provided they have not already been processed or shipped.

Cancellation requests are not guaranteed. Once an order has been processed or shipped, it cannot be canceled. Please review our Cancellation Policy for complete details.

5. Shipping and Delivery

Shipping and delivery estimates are provided as estimates and are not guaranteed. Delays may occur because of carriers, weather, customs, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Luxerra is not responsible for delays or losses caused by incorrect or incomplete information supplied by the customer.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy. By purchasing from Luxerra, you agree to the conditions stated in that policy.

7. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions. Unless stated otherwise, discounts cannot be combined, exchanged for cash, or applied to previous orders.

We reserve the right to modify or end promotions at any time and to cancel discounts obtained through misuse, fraud, or technical error.

8. Accuracy of Website Information

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions involving product descriptions, prices, promotions, shipping charges, availability, or delivery estimates.

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted.

9. Intellectual Property

All website content—including our brand name, logos, photographs, graphics, product descriptions, videos, designs, and written content—is owned by or licensed to Luxerra and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without written permission from Luxerra.

10. Reviews and User Content

If you submit a review, photograph, testimonial, comment, suggestion, or other content, you confirm that you have the right to share it and that it does not violate another person’s rights.

You grant Luxerra a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display submitted content for operating and promoting our business.

We may remove content that is unlawful, misleading, abusive, defamatory, offensive, fraudulent, or otherwise inappropriate.

11. Prohibited Uses

You may not use our website or services:

For unlawful, fraudulent, or deceptive purposes
To violate another person’s rights
To submit false information or impersonate another person
To interfere with the security or operation of our website
To distribute viruses, malicious software, or harmful code
To scrape, copy, or collect website content without authorization
To make fraudulent purchases, refund claims, or chargebacks

We may suspend or terminate access for violations of these Terms.

12. Third-Party Services and Links

Our website may use or link to services operated by third parties, including Shopify, payment processors, shipping carriers, and social-media platforms.

We are not responsible for the content, availability, privacy practices, or performance of third-party websites or services. Your use of those services may be governed by separate terms and policies.

13. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, and products are provided “as is” and “as available,” except for any express warranties stated in our published policies.

We do not guarantee that the website will always be uninterrupted, secure, or error-free, or that every customer will experience identical product results. Individual results may vary.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by law, Luxerra and its owners, employees, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

Where liability cannot be excluded, our total liability will not exceed the amount you paid for the product or order giving rise to the claim.

Some jurisdictions do not allow certain liability limitations, so portions of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold Luxerra and its owners, employees, affiliates, and service providers harmless from claims, losses, damages, liabilities, and reasonable legal expenses resulting from your violation of these Terms, misuse of our website or services, or violation of another person’s rights.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law. The remaining provisions will continue in effect.

17. Termination

We may suspend or terminate your access to our website or services if we reasonably believe you have violated these Terms or applicable law.

Obligations and liabilities incurred before termination will survive termination where appropriate.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and Cancellation Policy, constitute the entire agreement between you and Luxerra concerning your use of our website and services.

19. Governing Law

These Terms are governed by the laws of the State of Nebraska and applicable United States federal law, without regard to conflict-of-law principles.

Nothing in this section limits any mandatory consumer rights available to you under applicable law.

20. Changes to These Terms

We may update these Terms periodically. Changes become effective when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

21. Contact Information

Questions about these Terms may be sent to:

Luxerra Customer Care
Email: [your support email]
Business address: [your complete business mailing address]
Website: [your website URL]