Returns & Refunds Policy

We want you to feel confident with your purchase. If you’re not satisfied, you may request a return within 60 days of delivery.

Return Eligibility
To qualify for a return, the soap must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return
Contact us through our website’s contact page with your order number and reason for the return. Please wait for approval and return instructions before sending anything back.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are nonrefundable.

Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery and include your order number and clear photos of the product and packaging. We’ll review the issue and arrange an appropriate replacement or refund.

Refunds
Once your return is received and inspected, we’ll notify you of the decision. Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Nonreturnable Items

  • Opened or used personal-care products
  • Items returned without prior approval
  • Gift cards
  • Final-sale items
  • Items damaged through misuse or improper handling

Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has entered fulfillment, it may no longer be canceled.

Missing Refunds
If an approved refund hasn’t appeared after 10 business days, contact your bank or payment provider first. If you still need assistance, contact us with your order number.