{"title":"Returns \u0026 Refunds Policy","description":"\u003cp\u003eWe want you to feel confident with your purchase. If you’re not satisfied, you may request a return within \u003cstrong\u003e60 days of delivery\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReturn Eligibility\u003c\/strong\u003e\u003cbr\u003eTo qualify for a return, the soap must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow to Request a Return\u003c\/strong\u003e\u003cbr\u003eContact us through our website’s contact page with your order number and reason for the return. Please wait for approval and return instructions before sending anything back.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReturn Shipping\u003c\/strong\u003e\u003cbr\u003eCustomers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are nonrefundable.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDamaged, Defective, or Incorrect Items\u003c\/strong\u003e\u003cbr\u003eContact us within \u003cstrong\u003e7 days of delivery\u003c\/strong\u003e and include your order number and clear photos of the product and packaging. We’ll review the issue and arrange an appropriate replacement or refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds\u003c\/strong\u003e\u003cbr\u003eOnce your return is received and inspected, we’ll notify you of the decision. Approved refunds will be issued to the original payment method within \u003cstrong\u003e5–10 business days\u003c\/strong\u003e. Processing times may vary depending on your bank or payment provider.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNonreturnable Items\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOpened or used personal-care products\u003c\/li\u003e\n\u003cli\u003eItems returned without prior approval\u003c\/li\u003e\n\u003cli\u003eGift cards\u003c\/li\u003e\n\u003cli\u003eFinal-sale items\u003c\/li\u003e\n\u003cli\u003eItems damaged through misuse or improper handling\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eOrder Cancellations\u003c\/strong\u003e\u003cbr\u003eOrders may be canceled before they are processed or shipped. Once an order has entered fulfillment, it may no longer be canceled.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMissing Refunds\u003c\/strong\u003e\u003cbr\u003eIf an approved refund hasn’t appeared after 10 business days, contact your bank or payment provider first. If you still need assistance, contact us with your order number.\u003c\/p\u003e","products":[{"product_id":"soap","title":"soap","description":"","brand":"My Store","offers":[{"title":"Default Title","offer_id":43833861603441,"sku":null,"price":29.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0698\/0082\/0849\/files\/ChatGPT_Image_Aug_1_2026_12_03_51_PM.png?v=1785603845"}],"url":"https:\/\/aurellee.co\/collections\/shipping-policy-copy.oembed","provider":"aurelle","version":"1.0","type":"link"}